Return Policy within Lebanon
Nîm is happy to exchange your items within 24 hours of receiving your order. When you want to request an exchange, please DM or email us at contact@bynim.com to obtain a Return Merchandise Authorization Number valid for 6 months. You should be notifying our team within 24 hours from the time you have received the items. All exchanged items should be in their original condition. We reserve the right to deny the return of any item if the conditions weren’t met with our exchange requirements. Please be aware that you’ll be responsible for the shipping fees that may complement any exchange request.
Unfortunately, we do not issue refunds.
Delivery and Shipping within Lebanon
Nîm offers home delivery service within Lebanon. The cost for delivery across Lebanon is $5.
Your parcel within Beirut will be delivered within 1-2 business days and outside Beirut within 2-3 business days.
Shipping and Return Policy for International Orders
Nîm delivers to most countries where our logistics partner, DHL, operates. To view the list of countries we ship to and calculate delivery charges, simply select your item and proceed to checkout. Delivery fees are based on the package’s weight and will be automatically calculated once you provide your delivery address details. Please ensure that your address, city, and all mandatory fields are entered correctly to avoid any issues at checkout.
Please note that customers are responsible for any custom duties upon arrival, as these charges are not included in the final checkout cost.
For international orders, we currently do not accept exchanges or refunds. However, this policy is subject to change in the near future. We hope you enjoy your Nîm purchase!
Questions
If you have any queries concerning your exchange request, please contact us at: